Payment & Fulfillment Policy

1. Payment Methods

1.1 Accepted Payment Options:
The Company offers two secure and convenient payment methods:

• PayPal: Customers can use their PayPal accounts to make quick and secure payments.

• Stripe: Stripe allows for payments via major credit cards and direct bank transfers, providing flexibility for customers worldwide.

1.2 Payment Authorization:
Customers authorize the Company to process payments via the selected payment method. For subscription-based services, customers agree to recurring payments in accordance with the subscription plan’s terms.

1.3 Currency of Transactions:
All payments are processed in Euros (€). Any additional charges related to currency conversion or international transaction fees are borne by the customer.

1.4 Payment Confirmation:
After payment processing, customers will receive an email confirmation outlining the transaction details, including the amount paid, the service purchased, and the payment method used.

2. Deadlines and Fees

2.1 Subscription Payment Deadlines:
For subscription-based products, payments must be made on a recurring basis as per the subscription plan, which may be monthly or weekly, depending on the customer’s chosen option. Payments are due on the specified billing date and are automatically processed unless otherwise agreed upon.

2.2 Processing Fee:
A flat processing fee of €15 is applied to every deposit into portfolios or accounts associated with investment services. This fee covers administrative costs and ensures timely processing of customer funds.

2.3 Late Payments:
a) In the event of late payments, the Company reserves the right to:
- Suspend access to the service until payment is received.
- Charge a late fee of €5 per day, starting 48 hours after the payment due date.
b) Repeated late payments may result in contract termination and the forfeiture of access to subscription-based services.

2.4 Advance Payments:
Customers opting for advance payment plans (e.g., upfront payment for a Mentoring Program) are eligible for discounts. However, such payments are non-refundable except under exceptional circumstances reviewed by the Company.

3. Service Provision

3.1 Commencement of Services:
a) The delivery of services typically begins within 24 hours of receiving the first payment.
b) For subscription-based services, initial access is granted upon confirmation of the first payment.

3.2 Exception for Mentoring Program:
For customers enrolling in the Mentoring Program, services may commence before payment is received, provided:

• A signed contract is in place committing the customer to the agreed payment plan.

• The Company retains the right to suspend services if payment is not received within the agreed timeframe.

3.3 Customized Service Delivery:
Services such as one-on-one mentoring or tailored investment strategies are designed to align with the customer’s needs. Customers will receive an individualized schedule and access credentials within five business days of payment confirmation.

4. Access to Services

4.1 Flexible Access Options:
a) Customers gain access to their services through secure, personalized channels, including:
- Unique access links provided via email.
- Account portals accessible through the Company’s platform.
- WhatsApp communication for additional support and updates.
b) Flexibility in access ensures that services are delivered in a manner that accommodates the customer’s preferences and schedules.

4.2 Service Activation:

• Activation details are shared via email immediately after the payment is processed.

• Customers are required to verify their access credentials within 48 hours to avoid disruptions.

4.3 Service Delivery for Subscriptions:

• Subscription-based services, such as the EvyEdgeTerminal and VIP Trading Signal Access, renew automatically on the billing date.

• Customers can cancel subscriptions with a minimum of 14 days’ notice before the next billing cycle.

5. Refund and Cancellation Policy

5.1 Refund Eligibility:
a) Refunds are only available for unused services. The Company conducts an internal review to determine the eligibility and amount of any refund.
b) Administrative fees, such as the €15 processing fee, are non-refundable.

5.2 Cancellation Process:
a) Customers wishing to cancel their subscription or service must submit a written request via email at least 14 days before the next billing date.
b) For one-time payments, refunds are subject to the Company’s discretion and are not guaranteed once services have commenced.

5.3 Impact of Cancellation:

• For subscription-based services, cancellation halts future billing but does not retroactively refund payments already made.

• For contracts involving installment financing, customers remain obligated to fulfill the terms of their payment plan.

6. Dispute Resolution

6.1 Payment Disputes:
In the event of a payment dispute, customers are encouraged to contact the Company’s Customer Support at customerhelp@evytradinggroup.com for resolution. The Company will investigate disputes and respond within 10 business days.

6.2 Arbitration Clause:
Unresolved payment disputes will be subject to arbitration, as detailed in the Company’s general terms and conditions.

7. Additional Provisions

7.1 Updates to Payment Policies:
The Company reserves the right to update payment policies at any time. Customers will be notified of changes at least 30 days in advance.

7.2 Customer Responsibility:
It is the customer’s responsibility to ensure that payment information is accurate and up to date to avoid service interruptions.

7.3 Special Offers:
Discounts, promotions, and special offers are governed by separate terms and conditions. Customers should review the specific terms applicable to any special offers before purchase.

This Payment & Fulfillment Policy ensures transparent and efficient handling of customer transactions while safeguarding the integrity of the Company’s operations. Customers are encouraged to review these terms carefully and reach out for clarification if needed.